RETURNS & EXCHANGE POLICY — Nexonbloom LLC

Last Updated: 22/4/2026

At Nexonbloom LLC, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we are here to help.

1. Eligibility for Returns

You may request a return within 30 days of receiving your order if:

  • The item is unused and in original condition
  • All packaging, tags, and accessories are included
  • The product is defective, damaged, or incorrect

2. Non-Returnable Items

The following cannot be returned:

  • Used or damaged items
  • Items without original packaging
  • Clearance or final-sale items
  • Personal use products (for hygiene reasons)

3. Return Process

To initiate a return:

  1. Email us at info@nexonbloomllc.com with your order number
  2. Our team will review and provide return instructions
  3. Ship the product back in secure packaging

Return shipping costs may be the customer’s responsibility unless the item is defective or incorrect.

4. Refunds

Once the item is received and inspected, refunds will be issued to your original payment method within 5–10 business days.

5. Exchanges

Exchanges are subject to product availability. If the item is not available, a refund will be issued instead.

6. Damaged or Wrong Items

If you receive a damaged or incorrect product, contact us within 48 hours for a replacement at no extra cost.